Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Welcome to Softlink Computers ("we", "our", or "us"). This Privacy Policy applies to our website softlinkbd.com and all related services, products, and communications. By using our website or purchasing from us, you agree to the terms described in this policy.
We collect information you provide directly to us when you browse our website, place an order, create an account, or contact our support team. This may include:
- Personal details — your full name, email address, phone number, and delivery address
- Account information — username and password when you register on our website
- Order information — products purchased, transaction amounts, and payment method type
- Communications — messages you send us via email, Facebook Messenger, or WhatsApp
- Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies
We do not store full payment card numbers. All payment processing is handled by trusted third-party payment gateways.
We use the information we collect to operate, improve, and personalize your experience with Softlink Computers. Specifically, we use your data to:
- Process and fulfill your orders, including delivery and invoicing
- Send order confirmations, shipping updates, and purchase receipts
- Respond to your questions, complaints, and support requests
- Send promotional offers, deals, and newsletters — only with your consent
- Improve our website, products, and customer experience based on usage data
- Detect, prevent, and address fraud or security issues
- Comply with applicable legal obligations in Bangladesh
We do not sell or rent your personal information. We may share your data only in the following limited circumstances:
- Delivery partners — we share your name and address with courier services solely to fulfil your order
- Payment processors — your payment details are passed securely to our payment gateway providers
- Service providers — trusted vendors who assist us with website hosting, analytics, and email communications, bound by confidentiality agreements
- Legal requirements — when required by law, court order, or government authority in Bangladesh
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Our website uses SSL encryption for all data transmission.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. We encourage you to use a strong, unique password for your account and never share it with anyone.
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, keep items in your shopping cart, and understand how visitors use our site.
- Essential cookies — required for the website to function properly (e.g. shopping cart, login session)
- Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
- Marketing cookies — used to show you relevant advertisements on other platforms
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
You have the right to control your personal information. At any time, you may:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal retention requirements
- Opt out of promotional emails by clicking "Unsubscribe" in any marketing email
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within 30 days.
Our website may contain links to external websites, including our social media pages on Facebook and YouTube. These third-party sites have their own privacy policies, and we have no control over their content or practices.
We encourage you to review the privacy policy of any external website you visit. Softlink Computers is not responsible for the privacy practices or content of third-party websites.
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete such data.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us through any of the following channels: