Return & Refund Policy
We want every purchase to be a great experience. Please read this policy carefully so you know your rights and our process for returns, replacements, and refunds.
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At Softlink Computers, we are committed to ensuring your complete satisfaction with every purchase. This Return & Refund Policy applies to all purchases made in-store at our Mirpur and Elephant Road branches, as well as orders placed online at softlinkbd.com.
When purchasing from any of our physical stores, customers are strongly advised to inspect the product thoroughly in the presence of our sales staff before leaving the premises.
Our team is always happy to assist you in testing and verifying any product at the point of sale. Do not hesitate to ask us to power on, test, or demonstrate any item before your purchase is complete.
We take great care in packaging and dispatching your online orders. However, if you receive a product with a manufacturing defect or fault, the following conditions apply:
- Manufacturing defect reported within 24 hours of delivery
- Product is unused and in original condition
- Original box is intact and undamaged
- No scratches or physical damage on the product
- All accessories and documents are included
- Issue reported after 24 hours
- Product has been scratched or used
- Original packaging is damaged or missing
- Product is incompatible with your setup
- Change of mind after successful delivery
We take every precaution to ensure your order is securely packaged before dispatch. However, damage can sometimes occur during transit. Please follow these important guidelines when receiving your delivery:
The following breakdown clarifies which situations qualify for a return or replacement and which do not.
- Manufacturing defects under normal use
- Dead-on-Arrival (DOA) products
- Wrong item delivered by us
- Online orders reported within 24 hours with intact packaging
- Products with verified hardware faults confirmed by our technicians
- Physical damage (drops, cracks, liquid)
- Products opened and used without defect
- Incompatibility with customer's existing setup
- Change of mind after purchase
- Software licenses (once activated)
- Products with broken or missing warranty seals
- Accepted courier-damaged parcels
- Consumables (ink, toner, batteries)
If you believe your product qualifies for a return or replacement, please follow the steps below.
If you wish to return a defective product through our delivery service instead of visiting the store in person, the following charges apply:
Once a return is approved and the product has been inspected by our team, refunds are processed in the following order of priority:
- Replacement — the defective product will be replaced with the same model where stock is available
- Repair — if a replacement is not immediately available, the product will be repaired free of charge under warranty
- Store credit — if neither is possible, store credit equivalent to the purchase price will be issued
- Cash / payment refund — applicable in specific approved cases only, processed within 3 to 10 working days. Online purchases may take longer
The following categories are strictly non-returnable and non-refundable under all circumstances:
- Software & digital licenses — once a software license or activation key has been issued or used, no return or refund is applicable under any circumstances
- Consumable items — printer ink cartridges, toner, thermal paper, and similar consumables once opened
- Products purchased after reading full description — if a product is received in working condition as described and later found to be incompatible with your existing setup or unwanted, it cannot be returned or exchanged
- Customized or built-to-order products — custom PC builds and special-order items assembled to your specifications
Have a return or refund query? Please reach out to our team before sending any product back. We are here to help you resolve issues quickly and smoothly.
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